Maximum Value
from your
Critical Assets
You’ve invested in Panini’s industry leading technology: protect your investment to ensure maximum up time and optimize productivity.
Protect your Investment: Maintenance Services
Hardware Maintenance
Reduce downtime by prioritizing mission critical device replacement.
The Check Scanner Care program ensures that mission critical assets are in place, reducing down-time, and mitigating lost productivity.
Our programs are designed to provide peace of mind, delivering hassle-free priority response times.
Which plan is right for you?
- Advanced Unit Exchange (AUE)
- Standard Depot Service
- Custom Repair & Maintenance
Valued Services |
Priority AUE |
Standard AUE |
Depot Service |
|---|---|---|---|
| Turnaround time | Next Day | 2 Business Days | 10 Business Days |
| Maintenance updates applied | included | included | included |
| Managed customer-owned spare pool | included |
included |
 |
| Predictable, planned budgets | included |
included |
|
| Scanner Care Subscription Discount | 15% | 10% | |
| Maintenance reminders | Monthly | Quarterly | |
| No Problem Found incidents per month | 15 Units | 10 Units | |
| Reporting | Monthly | Quarterly | |
| Unlimited repairs with no hidden costs | included |
included |
|
| Replacement of separator rollers and O-rings | included |
included |
|
| Replacement of missing or defective USB cables and power supplies | included | included | |
Software Maintenance
Application platform requirements are always evolving. Optimize your Panini’s software by always remaining current with the latest performance improvements and feature enhancements.
- Updates – Prevent security issues and improve compatibility with the latest in performance enhancements. Updates are necessary to keep systems running smoothly and may lower the risk of security vulnerabilities.
- Upgrades – Purchase software upgrades that provide significant feature improvements at discounted rates when subscribing to a Panini Software Maintenance plan. Feature improvements are defined as new functionality and/or new integration compatibility with new application platforms, not currently available on the current released version.
- Customization – Panini offers custom feature and platform integration services to enhance your platform solution performance. Our software engineers provide project specific deliverables to meet your changing IT environment needs and solution requests.
Ask us more about what we can do for you!
COMING SOON
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Device Care Subscription
Significantly reduce downtime by adopting preventative maintenance cleaning practices.
Implementing regular cleaning practices is an easy way to improve the longevity and performance of your scanner.
Panini provides customized, “just in time” fulfillment services, delivering cleaning supplies to individual branch or RDC locations when needed. Our custom fulfillment schedules help to ensure regular cleaning practices and eliminate the need to store (and possibly forget) your cleaning supplies.
Our program is designed to help protect your investment through regular cleaning practices.
Get in touchA 1-Year Subscription catered to your professional needs
Remote Deposit Capture: supplies for a single scanner per RDC customer
| Supplies | Weekly | Bi-Monthly |
|---|---|---|
| Cards | 1 Card | 5 Cards |
| Swabs | 5 Swabs | |
| Wipes |
Branch: addresses up to 5 scanners per branch
| Supplies | Monthly | Quarterly |
|---|---|---|
| Cards | 5 Cards | 25 Cards |
| Swabs | 6 Swabs | |
| Wipes | 25 Wipes |