If you’re looking to take advantage of RDC (Remote Deposit Capture) capabilities, you’re probably already familiar with the many benefits. But just in case you’re not, we recommend you take a look at a previous post we shared that outlines the benefits of RDC solutions and check scanners.

There are a lot of steps and factors that go into properly installing and configuring your RDC solutions. This list of best practices will guide you through the process and help you avoid frustrating missteps.

Before You Begin

Before you start this process, make sure that you have everything you’ll need. You don’t want to get halfway through your installation and get stopped in your tracks only to have to start all over again.

  • Prepare a dedicated computer. Unless you’re using a Panini intelligent scanner, your scanner will need to be connected to a computer to use RDC. Be sure that the computer you’ve selected has the correct connections and, for best results, remove any unnecessary cables and devices that could draw power from the computer and reduce overall performance. Be sure that the selected computer has an updated operating system that is compatible with your scanner. Clean up any unneeded programs and files to improve the speed and performance of the computer before you begin. Ensure you have correct administrative access to make changes on the computer.
  • Ensure you have a reliable internet connection. To make sure that your RDC solution is fast and efficient, you need a strong and reliable internet connection. Preferably, your computer should be connected to your network with a hard line, but if that’s not possible, Wi-Fi can be used as well. If using Wi-Fi, be sure that it’s a secure network, both for protecting your customer’s information and to avoid slowdowns that can occur if too many devices and users are connected at once.
  • Configure your browser security settings. After the computer is set up and ready to go, make sure that you have properly configured your security settings to protect sensitive information.

Installation

Keep the scanner unplugged during this stage. You want to complete the driver installation process before you plug your new check scanner into the computer.

After your computer and workstation are set up, you can begin the installation. The relevant login information and installation link for the software should be provided by your bank and/or the vendor for your check scanner.

Before installing, the software may recommend that you begin by performing a test or security check for the computer. Do the test and then continue with the download and installation of your software.

Once the installation is complete, log out of the remote deposit capture system and restart your browser.

Connect & Test

Once everything is fully installed, it’s finally time to connect your check scanner. After plugging everything in, log into the RDC system and use the new check scanner to input a test check, ensuring that everything is working as expected. If the front and back images of the check appear and are readable, your installation is complete!

 

Need help to carry out any or all of these tasks? Check our RDC Onboarding Help Desk service!